Frequently Asked Questions

Below you will find the most commonly asked questions in the dental industry. If the question you have is not on the list, feel free to get in touch with us and we will be more than happy to help

Click on a question to see the answer


How is my Health safeguarded?

We believe that the safety of patients and staff is our primary responsibility.  Our sterilisation techniques meet the current Australian Dental Association Guidelines for Infection Control.

All our instruments are sterilised by a Class B autoclave or are disposable and surfaces are disinfected between every patient. Our hospital grade sterilisers are biologically tested routinely to ensure their successful function.

I am afraid of needles and very anxious, what can you do to help?

Many people are anxious about visiting the dentist and require assistance to make their visits more comfortable.

Penthrox: is a strong pain relieving medicine that you control by breathing through the Penthrox inhaler. It provides rapid pain relief with a gradual offset. Penthrox also helps to relax you and calm nervous tension you may have from previous dental visits.  The main advantage of Penthrox is that you are in control of the level of relief.  Most patients are able to drive home 30 minutes after the procedure.

IV Sedation (Sleep Dentistry): We offer Intravenous Dental Sedation which is a safe and proven method of relieving the stress and anxiety that can sometimes be related to dental procedures. The main benefit of Dental Sedation is that you are more relaxed about dental treatment and being an amnesic you will not remember the procedure. This form of sedation is also known as twilight sleep.

How can I whiten and brighten my smile?

We use a combination of whitening treatments including in-office and take home whitening trays to ensure the best possible results. ZOOM is the professional tooth whitening system we use with exceptional results.  Zoom is used on the TV series Extreme Makeover and 10 Years Younger in 10 Days.

Generally, patients will see an improvement of up to 8-10 shades immediately, which gradually improves over the next day. Individual results vary from patient to patient and will depend on your initial tooth colour, type of stain, oral hygiene habits and diet.

Typically, Tooth Whitening may last 12 -24 months. However with regular use of the home whitening kit, results can last for much longer. Other factors such as smoking, poor oral hygiene and diet can affect the longevity of the results.

Tooth Whitening is a safe procedure and does not affect the structure of the tooth or the enamel. It has been used in dentistry for many years.

I grind my teeth, is this bad?

Bruxism is the term that describes excessive grinding /clenching of the teeth, Usually this happens at night and most people are unaware they actually do it. Bruxism can lead to excessive wear on the teeth and cause permanent damage to the teeth and the jaw joints.

Symptoms of bruxism and jaw problems may include temporal headaches, migraines, neck and back pain, dizziness, popping or clicking jaw joints, earache or pain when opening and closing your jaw.

How do we treat Bruxism?

An Occlusal Splint is an appliance which is worn at night to help alleviate the pressure placed on the teeth and jaw of patients who grind or clench their teeth. It also assists in dealing with jaw disorders as well as aids in the long term protection of teeth from wear and tear.

An Occlusal Splint is comfortable to wear and ensures that the teeth are separated from each other allowing the jaw muscles to relax and taking the pressure off individual teeth.

My partner snores, is there anything you can do?

Did you know that over 80% of adults snore? Loud or frequent snoring does not only affect the quality of sleep for you and your partner, it may also be a sign of a more serious problem - Obstructive Sleep Apnea (OSA).

Sleep Apnea is a serious medical condition that has been linked to excessive tiredness, memory problems, depression, reduced resistance to infection and increased risk of high blood pressure and heart disease.

We offer an appliance known as “Silent Nite” which treats snoring and Obstructive Sleep Apnea by moving the lower jaw forward slightly which in turn enlarges the airway to keep it open. The device is worn in the mouth at night and consists of upper and lower plates that are custom made to fit over your teeth.

What is Periodontal Disease?

Periodontal disease describes a range of conditions that affect the supporting tissues of the teeth. The supporting tissues comprise of the gums and also the deeper supporting tissues including the bone, root surface and the ligament that connects the teeth to the bone.

Periodontal disease is caused by bacteria. Bacteria form a "plaque" which is a sticky, colourless film that forms on your teeth, particularly around the gum line. Other more harmful bacteria thrive deep in the gap between the gum and the tooth (the "pocket"). Some people are much more at risk of developing periodontal disease. Smoking is one of the major risk factors. Other conditions such as diabetes, stress, pregnancy, dry mouth and various medications call all be contributing factors.

What does periodontal treatment involve?

In the earlier stages of gum disease (mild to moderate periodontitis), most treatment involves scaling and root planning by our dental hygienist and improved home care techniques. The procedure aims at removing plaque and calculus from the surface of the tooth adjacent to gum tissue.

What's the best way to prevent gum disease?

Conscientious removal of plaque by flossing, brushing and regular professional cleanings will minimise your risk of gum disease.

What happens if I just ignore getting my teeth cleaned?

As the plaque and calculus accumulate, periodontal disease worsens. Supporting tissues around the teeth (gums, periodontal ligaments, bone) are lost.

Periodontal pockets form which trap additional plaque. Bad breath often accompanies this condition. Once the bone that supports the teeth is lost, it will not regrow without surgical intervention.

What is a Dental Hygienist?

Dental Hygienists are university trained members of the dental team who work together with your dentist to provide fully integrated dental care. They play an important role in dental health, preventing dental disease by providing individual oral hygiene care and education to patients.

Why doesn’t the Dentist do the work?

The Hygienist has been specially trained in the cleaning and maintenance of the mouth, teeth and gums. A dentist will refer a patient to a hygienist for more specialized oral care, while the dentist provides complex restorative care.

How often should I come in for checkups and a clean?

We recommend that patients visit us on a regular six monthly basis for an examination and a scale and clean. The earlier our dentist identifies problems, the less difficult and expensive they are to treat. Even though you may feel that nothing hurts in your mouth, pain is a really poor indicator as to whether there is a problem.

Why do I need X-Rays?

Radiographic or X-ray examinations provide your dentist with an important diagnostic tool that shows the condition of your teeth, their roots, jaw placement and the overall composition of your facial bones.

X-Rays can help your dentist determine the presence or degree of periodontal disease, abscesses and many abnormal growths, such as cysts and tumours. X-rays can also show the exact location of impacted teeth. They can pinpoint the location of cavities and other signs of disease that may not be possible to detect through visual examination (such as changes in the jaw bone structure as a result of systemic disease).

When should my child first see a dentist?

The ideal time for your child to meet the dentist is six months after their first (primary) teeth erupt.

This gives your dentist a perfect opportunity to carefully examine the development of their mouth and catch problems such as baby bottle tooth decay, teething irritations and prolonged thumb-sucking early.

Can I replace my missing teeth?

Missing teeth can cause loss of function, loss of gum and bone, and compromised aesthetics. They can be replaced by—removable partial dentures, tooth supported fixed bridge, implant supported fixed or removable prosthetics.

What is a dental implant?

A dental implant is a metal (titanium) fixture that is placed into the jaw bone. It acts as a support for a false tooth or a set of false teeth. The fixture fuses with the jaw bone (osseointegration).

What are the advantages of implants?

Dental implants provide a number of benefits for people seeking alternatives and solutions to the problems created by tooth loss. These benefits include:

Renwed ability to chew and speak properly
Restoration of facial aesthetics
Preservation of remaining jaw bone structure
Reduction of possible gum problems and infection

Increased confidence and self esteem as a result of all of the above.

Do I have to pay on the day of treatment?

To avoid an increase in our fees we do ask that all our patients pay on the day of treatment. We offer Credit Card, EFTPOS and HICAPS facilities so that you can claim from your private health insurance fund immediately and only pay the gap.

Does Medicare cover my Dental Treatment?

Certain patients are covered by the Medicare Extended Care Program.

This is available to patients who have a chronic disease which affects their oral health. A referral to the program can be obtained from you Doctor.

Do you participate in preferred provider schemes?

Our office and the Australian Dental Association, like you, believe that your health care is of the utmost importance and that your treatment decision should not be influenced by a third party.